Molly O’Rourke Wall – President
Molly has been a member of the Board of Outcomes since 2005 where she has held the office of Board Secretary and is currently President of the Board. She is a retired RN and currently volunteers to assist cancer patients in finding resources for many expenses not covered by insurance. Her nursing career includes 21 years with Indian Health Service in Gallup, nursing management positions in Phoenix as well as here in Albuquerque at Lovelace. Departments included Family Practice, Pediatrics, Diabetes education, Anesthesiology, Neurosurgery, Allergy, Pain Management and Pre-Operative Assessment Clinics. She is an avid sports fan, gardener and loves to read as time allows.
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Mike Torrez – Vice President
Michael L. Torrez is the Associate Director of the Solid Waste Management Department for the City of Albuquerque, and has been with the City for 20 years. Mike holds two Masters Degrees and a Doctorate in Training and Learning Technologies. Dr. Torrez has also been a professor with the University of Phoenix for the past 21 years, teaching courses in Management and Human Resources. In his career, he has written six publications on various subjects related to career planning and performance, including co-author of a text book, “Managing Human Resources.”
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Jean Van Dusen – Secretary
Jean Van Dusen is a retired business woman and educator, with a long and varied career. In 1993, she founded Mesa Card Company, which designs and publishes greeting cards and other stationery items that depict the great American West. She sold her business in 2008 to Sugartree, a national greeting card company. Prior to 1993, she lived in San Francisco, California where she was Vice-President of Due Diligence and Market Feasibility at RREEF, one of the world’s largest real estate and investment managers, with a current portfolio of $50 billion. In the early 1980s she was Assistant Vice President of the Consultation Services Group of the commercial real estate arm of Coldwell Banker in Los Angeles. In the 1970s she was Marketing Manager of Edward Properties, a real estate developer of commercial and residential projects throughout Southern California. From 1963 to 1970, she taught literature and composition in middle and high school in New Mexico, Hawaii, and South Carolina. Jean is a native of Albuquerque, New Mexico, and holds a B.ED. in English from the University of New Mexico. She studied real estate and statistics at the postgraduate level at UCLA and Berkeley. She is married to Ross Van Dusen and has two stepchildren, one grandchild, and one great grandchild.
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Keith Grigsby – Treasurer
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T. Zane Reeves
Dr. Reeves is Regents’ Professor Emeritus of Public Administration at the University of New Mexico. His authored and co-authored books include: From Budapest to Albuquerque: The American Life of Julius Rezler, Case Studies in Human Resource Management (2nd ed), Managing Human Resources, Personnel Management in the Public Sector, Collective Bargaining in the Public Sector, and The Politics of Peace Corps and VISTA. Dr. Reeves has numerous publications and consulted with organizations in areas of employee performance appraisal, discipline, grievance handling and alternative dispute resolution. He has served as an expert witness in a number of wrongful discharge cases. Zane is a member of the National Academy of Arbitrators and on the labor arbitration panels of the American Arbitration Association, Federal Mediation and Conciliation Service, Association of Conflict Resolution Advanced Arbitration Panel, FAA/National Air Traffic Controllers Association, AFSCME Local 3022/City of Albuquerque, US Postal Service/APWU. Dr. Reeves serves as a Personnel Hearing Officer for the City of Albuquerque. In his capacity as an arbitrator and hearing officer, Dr. Reeves has heard over 2,500 employee disciplinary grievances. T. Zane Reeves is a member of the Board of Directors of the Julius Rezler Foundation in Budapest, Hungary; Casa Esperanza Inc., and Outcomes, Inc., in Albuquerque.
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Juliette Applegate
Juliette Applegate is native to New Mexico and is represented by generations of family Social Workers. She received her Master’s in Social Work with honors from New Mexico Highlands University in May 2009. She received her State Licensing in Social Work and is currently working at Hospice de la Luz as a medical Social Worker. Juliette is a dedicated and committed professional who firmly believes that individuals gain true strength by learning how to help themselves. Her professional experiences in social work spans from intervention/prevention, legislative advocacy, research, assessment, case management, business management, mentoring, and healthcare assistance to work with developmentally disabled youth, adults, and children; geriatrics, multi-ethnic, and LGBT populations. Additionally, she is active in addressing a variety of other concerns on the local level, which includes serving on the NASW LGBT Task Force as co-chair, the NASW Conference Planning Committee, sits on an ethics committee, and on the board of Outcomes Inc.
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Frank Reinow
Dr. Reinow is a faculty member in the Department of Management at the New Mexico Institute of Mining and Technology and a management consultant working with business, healthcare, government, tribal, and non-profit organizations. He specializes in the areas of human resources, strategic planning, and organization improvement. Prior to assuming his current position, he was a faculty member in the School of Public Administration and the Anderson Schools of Management, UNM, and held managerial and administrative positions in research and development, government, and healthcare. Frank has been a presenter at numerous professional association meetings and conferences in New Mexico and an active community volunteer with the Albuquerque Public Schools. His published articles on human resources management and general supervision have appeared in trade and academic journals.
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Kim Kloeppel
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Gloria Gonzales
Gloria Gonzales holds a Master’s in Public Administration from the University of New Mexico and a Bachelor of Arts in Business from New Mexico Highlands University. Gloria is both founder and executive director of Albuquerque GED, Inc. Her professional experience includes government (US GAO Auditor), private (Sandia Labs Contract Representative), and nonprofit sectors (various Program Director positions with housing and social service organizations). Gloria’s passion lies in program development and management where she strives to find innovative ways to expand education services to address the unmet need within the Albuquerque Metro Area. She leads an award winning ABE team recognized by the NM Higher Education Department for continuous program performance in 2010 and 2011. Additionally, she is a recipient of the Hispano Round Table’s 2010-11 “Walking the Talk” award.